Installation and lifecycle support • NC & SC

New installation, existing-system service and ongoing support

For Avigilon Video Surveillance Products and System Design, 360 Mobile Vision can supply the equipment, engineer the system, perform the installation, configure and test it, repair existing deployments, complete scheduled maintenance and remain available for technical support throughout North and South Carolina.

  • Product Supply
  • System Installation
  • Service & Repair
  • Maintenance & Upgrades
  • Technical Support

New installation: Need a complete project? We can take it from product selection through commissioning and handoff.

Existing system: Need help with installed equipment? We service, troubleshoot, maintain and expand existing systems.

Authorized · Certified · Carolinas

Authorized Avigilon dealer, certified installer and integrator

360 Mobile Vision sells, installs, programs and services Avigilon for businesses across North and South Carolina — Alta cloud access and cloud video, Unity on-premise video, smart readers and mobile credentials. Being the authorized dealer as well as the installer is what gets you genuine equipment, a valid warranty and a manufacturer support path when something needs escalating.

  • DealerWe quote and supply genuine Avigilon equipment, licensing and subscriptions.
  • InstallerOur own technicians run the cable, mount the hardware, set the software up and test it — not a subcontractor you have never met.
  • IntegratorWe make it work with the cameras, doors, network and identity systems already in the building, rather than leaving you with two systems that do not talk.
  • Still here afterwardsService, repair, expansion and takeover of systems somebody else installed. Emergency cover round the clock.

Video surveillance product-family guide

Avigilon Video Surveillance Products and System Design

A useful Avigilon video design starts with the scene, evidence requirement and operator response—not a camera-resolution headline. This page connects camera, recorder, software, analytics and integration families to the network, storage and lifecycle decisions required for a complete system.

Avigilon Alta Video Cloud Cameras and Integrations planning reference

Start with the system architecture

Avigilon product names describe parts of a solution, not the complete installed result. A responsible design also covers power, pathways, network, software or subscriptions, compatible accessories, integrations, environmental conditions, user administration, testing and long-term support. Those dependencies should be visible in the proposal instead of left for the field team to discover.

The product-family sections below summarize the principal choices represented on this site. Availability, model numbers, software packaging and regional support can change. Final selection is verified against current manufacturer documentation and the actual site before procurement.

New systems

Develop the architecture from measured conditions, operating requirements and a written acceptance plan.

Existing-system expansion

Inventory installed models, versions, licenses, capacity and support status before promising compatibility.

Phased migration

Separate reusable infrastructure from weak credentials, obsolete controllers, unsupported software and unreliable field devices.

Multi-site standards

Create repeatable naming, configuration, testing and handoff rules while preserving a survey for each location.

Avigilon Alta Video Cloud Cameras and Integrations

This product-family guide addresses Product and system guidance, Alta Video cloud organization and Deployment Management Portal, Alta/Ava cameras and edge/cloud storage.

  • Product and system guidance
  • Alta Video cloud organization and Deployment Management Portal
  • Alta/Ava cameras and edge/cloud storage
  • Rules, people/vehicle/audio analytics and smart search
  • Alta Access/video-reader and third-party camera integration
  • Scene survey, pixels on target, lens and mounting
  • Bandwidth, storage, retention and evidence export
  • Firmware, cybersecurity, user roles and remote access
  • Current regulatory, procurement and customer compliance requirements
  • Engineering before procurement
  • Avigilon Alta Video documentation
  • Avigilon brand transition

Open the detailed Avigilon Alta Video Cloud Cameras and Integrations guide

Avigilon Alta Video Cloud Cameras and Integrations planning reference

Avigilon Unity Video, Cameras and Analytics

This product-family guide addresses Product and system guidance, Unity Video software editions and operator clients, H5/H6 camera, multisensor, fisheye and PTZ choices.

  • Product and system guidance
  • Unity Video software editions and operator clients
  • H5/H6 camera, multisensor, fisheye and PTZ choices
  • Appearance search, object classification and event rules
  • NVR/storage, redundancy and cloud service management
  • Scene survey, pixels on target, lens and mounting
  • Bandwidth, storage, retention and evidence export
  • Firmware, cybersecurity, user roles and remote access
  • Current regulatory, procurement and customer compliance requirements
  • Engineering before procurement
  • Avigilon Unity
  • Avigilon Unity Video

Open the detailed Avigilon Unity Video, Cameras and Analytics guide

Avigilon Unity Video, Cameras and Analytics planning reference

Decisions to document before ordering Avigilon

Use these questions to turn a feature discussion into an installable scope. Any item that remains unresolved should appear as an assumption, allowance or exclusion rather than becoming an undocumented field decision.

  • Define identification, recognition, observation and overview goals for each scene, including day, night, glare and weather conditions.
  • Select camera form factor, lens, sensor, illumination, environmental rating, mounting and vandal resistance from field evidence.
  • Calculate recording bandwidth and storage using actual streams, frame rates, retention, redundancy and export requirements.
  • Document VMS edition, server or appliance architecture, user permissions, health monitoring, licensing and failover expectations.
  • Treat analytics as a tested workflow with scene prerequisites, alert ownership, tuning and measurable acceptance criteria.
  • Coordinate switching, PoE budgets, VLANs, cybersecurity, time synchronization, remote access and firmware responsibility.

Reuse, migration and lifecycle review

An existing system may contain a mix of serviceable field hardware and components that are no longer secure, supported or economical. Record model and serial information, firmware and application versions, active licenses, administrator access, backups, warranties, spare capacity and known faults. Test reused devices instead of assuming they work because they are present.

Compare continued support, partial modernization and replacement using lifecycle cost and operational risk. A lower initial price can be misleading if the client inherits unsupported software, weak credentials, subscription surprises, proprietary dependencies or an undocumented integration. The handoff should identify official support resources and state who owns updates, renewals, backups and recovery.

Project delivery and acceptance

1. Discovery

Define the operating problem, users, sites, critical areas, policies, existing assets and success criteria.

2. Field verification

Measure conditions, inspect infrastructure, photograph constraints and resolve responsibilities shared with other trades.

3. Design and deployment

Approve models, capacity, licensing, pathways, settings, integration ownership, test cases and the installation sequence.

4. Closeout

Resolve exceptions and provide labels, test records, versions, diagrams, backups, training and official support routes.

North and South Carolina projects are coordinated from Charlotte. Coverage and scheduling depend on the site count, scope, required trades, field conditions and support expectations.

Avigilon planning questions

Can existing equipment be reused?

Possibly. Reuse depends on exact models, condition, protocol, firmware, software support, capacity and the target security or performance level. A survey and supported compatibility check are required before reuse becomes part of the proposal.

How are product models selected?

Models are selected from the required function, site conditions, capacity, environment, integrations, lifecycle and current availability. A catalog feature alone is not a substitute for those design inputs.

Who manages software, subscriptions and updates?

The project scope should name the client and service responsibilities for accounts, licenses, renewals, backups, release review, maintenance windows and recovery. Software and firmware come only from official manufacturer resources.

What should be tested at handoff?

Acceptance should prove normal operation, invalid or exception behavior, loss of power or communications, alerts, integrations, user permissions, reporting and the owner’s ability to perform routine administration.

Can 360 Mobile Vision service an existing Avigilon system?

We can inventory the installed environment, identify deficiencies and evaluate repair, expansion, migration or replacement. Manufacturer entitlement, administrator access and current support status are confirmed during discovery.

Official product and lifecycle resources

Use current manufacturer-controlled documentation for model availability, software, firmware, compatibility and release notes. 360 Mobile Vision links to official resources and does not redistribute firmware files.

Build a site-specific Avigilon scope

Share the locations, quantities, existing models, required integrations, network or power constraints, desired schedule and support expectations. That information allows a focused survey and product-family comparison.

Request a project consultation

Equipment we supply and install

Avigilon (Motorola-owned) is where we reach for self-learning analytics and high-detail imaging on larger or higher-security sites. The cameras run on-premise with Unity or in the cloud with Alta, so the same hardware suits a private plant or a multi-site cloud deployment.

H6A Dome — installed and supported by 360 Mobile Vision
H6A DomeThe general-purpose dome across the H6A line — strong low-light and onboard analytics for interiors and covered exteriors.
H6A Bullet — installed and supported by 360 Mobile Vision
H6A BulletOutdoor bullet for perimeters and long approaches where a visible camera is part of the deterrent.
H6A PTZ — installed and supported by 360 Mobile Vision
H6A PTZPan-tilt-zoom for large open areas — yards, lots, warehouse floors — where one operator or one analytic follows the action.
H5A Multisensor — installed and supported by 360 Mobile Vision
H5A MultisensorUp to four sensor heads on one mount and one cable, each aimed independently. Corners and intersections from a single position.
H5 Pro — installed and supported by 360 Mobile Vision
H5 ProVery high resolution for wide scenes that still need a face or a plate at distance — stadiums, large retail, transport.
L6A LPR — installed and supported by 360 Mobile Vision
L6A LPRPurpose-built license-plate camera set for the short exposure a moving plate needs, at entrances and exits.
AI NVR — installed and supported by 360 Mobile Vision
AI NVROn-site recorder with the analytics engine built in — the on-premise half of a hybrid design where footage stays local.
Alta Cloud Video — installed and supported by 360 Mobile Vision
Alta Cloud VideoThe cloud side: manage every camera and site from one browser, no recorder to fail, off-site copies of what matters.

On a hybrid design we keep bulk footage local on the AI NVR and push management and alarm events to Alta. See how we weigh that on the cloud vs on-premise page.

Product images are the manufacturer's, shown for planning. Final models and accessories are confirmed per project.

Avigilon Alta and Unity owner and buyer resources

Carolina clients can use the parent-company Avigilon knowledge center to prepare an Alta or Unity deployment, mobile rollout, upgrade, maintenance visit or repair.

Discuss Avigilon installation, maintenance or service

Detailed guides are maintained by 360TechnologyGroup.com, the parent-company knowledge center.

Official Avigilon Unity and Alta Video software, firmware and support

Use the manufacturer links below for current software, firmware, release notes, manuals and technical resources. 360 Mobile Vision links directly to official manufacturer portals and does not copy or host firmware files.

Before installing an update: verify the exact model, region, hardware revision, current version, required intermediate releases, licensing or support entitlement, backup and rollback plan, integrations and maintenance window. An incorrect firmware package or upgrade sequence can interrupt service, invalidate compatibility or prevent a downgrade. Coordinate updates for monitored, life-safety-adjacent or business-critical systems with the system administrator and an authorized specialist.

Some resources require a customer, dealer, certified-technician or active-support login. Cloud-managed products may update automatically and may not provide a public firmware file.